Terms & conditions

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Terms & conditions

Awad – Barbat Masala
Last Updated: 17 February 2026

Welcome to Awad’s online store (https://awadfoods.com/). These Terms & Conditions (“Terms”) govern your use of our website, purchases, account registration, and all related services. Please read them carefully before using the site or placing an order.

By accessing or using this website, you agree to be bound by these Terms and all policies referenced within. If you disagree with any part, please do not use the website or place an order.

Definitions

In these Terms:

“We”, “Us”, “Our” refers to Awad, the owner and operator of this website.
“You”, “User”, “Customer” refers to the person accessing the website or purchasing products.
“Products” refers to spices, masalas, and other items sold on the website.

Eligibility

You must be at least 18 years old to use this website and place orders. By using the site, you represent and warrant that you are of legal age to form binding contracts.

Account Registration

To place an order, you may be required to create an account.

When registering:

Provide accurate, complete, and up-to-date information.
Keep your login details confidential.
You are responsible for all activities under your account.
We are not liable for any losses arising from unauthorized use of your account.

Use of Website

You agree to use this website only for lawful purposes and in a way that does not infringe others’ rights or restrict their use of the website.

You must not:

Upload harmful files or malware
Attempt to breach security systems
Interfere with website operation or other users’ activities
Use bots or automated scripts for data extraction

If we suspect misuse, your access may be suspended or terminated.

Product Information

We attempt to display accurate information about products, including descriptions, images, pricing, and availability. However:

Product appearances may vary slightly due to photography or device displays.
Prices and availability are subject to change without notice.

We reserve the right to correct errors, update information, or refuse orders at our discretion.

Ordering & Acceptance

Placing an order represents an offer to purchase products under these Terms.

Once you place an order, you will receive

An Order Confirmation Email — acknowledging receipt of your order.
A Shipping Confirmation Email — when your order has been dispatched.

Your order is only complete once we send the Shipping Confirmation. Until then, we may cancel or modify your order.

Pricing & Payment

All prices are listed in Indian Rupees (INR) and are exclusive of applicable taxes unless stated otherwise.
We accept payments through secure third-party gateways.
You agree to pay all amounts due for orders you place.

We do not store your full debit/credit card details. Payment information is handled by secure payment partners.

Cancellation & Returns

Our cancellation, return, and refund policies are separate but part of these Terms. They are outlined in our Privacy & Return Policy published on the website. By placing an order, you agree to those policies.

In summary:

Orders may be cancelled only before dispatch.
Returns are accepted within 3 days for unopened, unused items.
Refunds are processed after quality inspection.

Please refer to the latest Return Policy page for full details.

Delivery

Delivery timelines are estimates and depend on your location and courier services.

Once an order is handed to the logistics partner, we are not responsible for delays due to external factors.

If your order is damaged during transit, contact our customer support with photographic evidence within 48 hours. We will assist with replacement or refund, as applicable.

Intellectual Property

All content on this website — including text, graphics, logos, images, trademarks, and software — is the property of Awad or its licensors and is protected by applicable law.

You may browse and use content for personal, non-commercial purposes only. Any other use without written permission is prohibited.

Limitation of Liability

To the extent permitted by law:

Awad and its affiliates shall not be liable for any indirect, incidental, special, or consequential losses.
Our total liability for any claim arising out of or in connection with your use of the website shall not exceed the total amount paid by you for the specific order giving rise to the claim.

Indemnification

You agree to defend, indemnify, and hold harmless Awad, its officers, agents, partners, and employees from any claims, liabilities, damages, costs, or expenses arising out of:

Your breach of these Terms
Your misuse of the website
Your violation of any applicable laws

Governing law

These Terms shall be governed by and interpreted under the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Gwalior, Madhya Pradesh.