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shipping policy

Awad – Barbat Masala
Last Updated: 17 February 2026

Thank you for shopping with Awad. We are committed to delivering our premium spices and masalas safely and efficiently to your doorstep. Please read our shipping terms carefully before placing an order.

By placing an order on our website, you agree to the terms outlined below.

Order Processing Time

All orders are processed within 1–3 business days after confirmation.
Orders are not processed or dispatched on Sundays or public holidays.
During festive seasons or high-demand periods, dispatch times may be slightly extended.

Once your order is dispatched, you will receive a confirmation message with tracking details (if applicable).

Delivery Timeline

Delivery time depends on your location:

Metro Cities: 2–5 business days
Other Cities & Towns: 3–7 business days
Remote Areas: 5–10 business days

Please note that delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

Shipping Charges

Shipping charges (if applicable) will be displayed at checkout.
We may offer free shipping on select orders or promotional campaigns.
Any applicable taxes are calculated at checkout.

Order Tracking

Once dispatched, you may receive tracking details via SMS or email. Delivery is handled by third-party logistics partners.

We are not responsible for delays caused by courier services after dispatch; however, we will assist you in tracking your shipment whenever possible.

Incorrect Address or Failed Delivery

Please ensure your shipping address and contact number are accurate at the time of placing the order.

If:

Incorrect address is provided
Delivery attempts fail due to customer unavailability
Package is refused at delivery

Additional re-shipping charges may apply.

Damaged or Tampered Package

If you receive a package that appears:

Damaged
Leaking
Torn or tampered

Please:

Take clear photographs immediately.
Inform us within 48 hours of delivery.
Share your Order ID and details.

We will review the case and provide a suitable resolution as per our Return & Refund Policy.

FOOD PRODUCT DISCLAIMER

As we deal in edible food products (spices and masalas), the following conditions apply:

Product images on the website are for representation purposes only. Actual packaging may vary slightly.
Taste, aroma, and color may vary naturally due to seasonal and raw material differences.
Our products are not intended to diagnose, treat, cure, or prevent any disease.
Customers with specific allergies should carefully check ingredients before use.
Proper storage (cool and dry place, tightly sealed container) is the responsibility of the customer after delivery.
Once opened, food products cannot be returned due to hygiene and safety regulations.

We follow applicable Indian food safety standards in handling and packaging our products.

International Shipping (If Applicable)

Currently, we may ship only within India unless otherwise stated on the website. For special bulk or international orders, customers may contact us directly.

Shipping Policy Updates

We reserve the right to modify this Shipping Policy at any time without prior notice. Updated terms will be effective immediately upon posting on the website.