Awad – Barbat Masala
Last Updated: 17 February 2026
Awad (“we”, “our”, “us”) operates an online platform offering premium quality spices and masalas under the brand name Barbat Masala. Our business is based in Gwalior, Madhya Pradesh, India.
We value the trust you place in us. This combined Privacy and Return Policy explains how we collect, use, protect, and manage your personal information, and outlines the terms related to order cancellation, returns, and refunds.
By accessing or using our website, you agree to the terms outlined below. If you do not agree, please discontinue use of the website.
PRIVACY POLICY
Information We Collect
Personal InformationWhen you:
- Create an account
- Place an order
- Contact customer support
- Subscribe to newsletters
- Submit reviews or feedback
- Full name
- Email address
- Phone number
- Billing and shipping address
- Order history
Certain information is mandatory for order processing. Without the required details, we may not be able to complete your purchase.
Payment InformationAll payments are processed through secure third-party payment gateways.
We do not store:
- Complete debit/credit card numbers
- CVV numbers
- OTP details
All transactions are encrypted and handled through industry-standard secure systems.
Automatically Collected Information When you browse our website, we may automatically collect:- IP address
- Browser type
- Device information
- Pages visited
- Cookies and usage data
This helps us improve website performance and enhance your shopping experience.
How We Use Your Information
Your information may be used to:- Process and deliver orders
- Send order confirmations and updates
- Provide customer service
- Improve website functionality
- Prevent fraudulent activities
- Send promotional offers (only if you opt-in)
- Comply with legal obligations
Sharing of Information
We may share limited information with trusted third parties strictly for operational purposes, such as:- Courier and logistics partners
- Payment gateway providers
- Website hosting and IT service providers
- Marketing communication platforms
- Government authorities (if legally required)
Cookies
Our website uses cookies to:- Improve browsing experience
- Remember user preferences
- Analyze website traffic
You may disable cookies through your browser settings. However, some website features may not function properly.
Data Retention
We retain personal information only as long as necessary to:- Fulfill orders
- Comply with taxation and legal requirements
- Resolve disputes
Data Security
We implement reasonable technical and administrative safeguards to protect your data from:- Unauthorized access
- Misuse
- Loss or alteration
While we take strong precautions, no digital platform can guarantee absolute security.
Your Rights
You may:- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your account
- Opt-out of promotional emails
Grievance Officer
As per applicable Indian IT regulations, the Grievance Officer details are:Name: [Insert Name]
Address: Gwalior, Madhya Pradesh, India
We aim to respond to complaints within a reasonable timeframe.
Policy Updates
We reserve the right to update this policy at any time. Changes will become effective immediately upon posting on the website. Continued use of the website indicates acceptance of the revised policy.
Governing Law
This policy shall be governed by the laws of India. Any disputes shall fall under the jurisdiction of courts located in Gwalior, Madhya Pradesh.
RETURN, REFUND & CANCELLATION POLICY
Since we deal in consumable food products (spices and masalas), hygiene and product safety are extremely important. Therefore, our return policy is carefully designed.
Order Cancellation
- Orders may be cancelled only before dispatch.
- Once the order has been shipped, cancellation is not possible.
Return Policy (3-Day Window)
We offer a 3-day return window from the date of delivery.
To qualify for a return:- The product must be unopened
- The product must be unused
- The original packaging must be intact
- The invoice must be included
- The product must not be tampered with
For hygiene and safety reasons, opened food products cannot be returned.
Awad reserves the right to reject return requests that do not meet these conditions.
Damaged or Incorrect Product
If you receive:- A damaged item
- A leaking package
- An incorrect product
- Order ID
- Clear photographs
- Description of the issue
- Replacement
- Refund
- Store credit
Return Process
- Contact customer support within 3 days of delivery.
- Await return approval.
- Repack the product securely in original packaging.
- Ship as per instructions provided.
We are not responsible for damage caused due to improper packaging during return.
Refund Policy
Refunds will be processed only after:- Product inspection
- Approval by our quality team
- Processed within 5–7 business days
- Credited to the original payment method only
Bank processing timelines may vary.
Non-Returnable Items
- Opened spice or masala packs
- Used products
- Products returned after 3 days
- Items damaged due to misuse
- Products without original packaging
Shipping & Risk
Once an order is handed over to the logistics partner, delivery timelines depend on courier operations. However, in case of transit damage, customers must notify us within 48 hours with proper proof.
Food Safety Compliance
Our products are manufactured and handled in accordance with applicable Indian food safety standards. Due to the consumable nature of spices and masalas, strict hygiene-based return conditions apply.