Awad – Barbat Masala
Last Updated: 17 February 2026

Awad (“we”, “our”, “us”) operates an online platform offering premium quality spices and masalas under the brand name Barbat Masala. Our business is based in Gwalior, Madhya Pradesh, India.

We value the trust you place in us. This combined Privacy and Return Policy explains how we collect, use, protect, and manage your personal information, and outlines the terms related to order cancellation, returns, and refunds.

By accessing or using our website, you agree to the terms outlined below. If you do not agree, please discontinue use of the website.

PRIVACY POLICY

Information We Collect

Personal Information

When you:

• Create an account
• Place an order
• Contact customer support
• Subscribe to newsletters
• Submit reviews or feedback

We may collect the following information:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Order history

Certain information is mandatory for order processing. Without the required details, we may not be able to complete your purchase.

Payment Information

All payments are processed through secure third-party payment gateways.

We do not store:

• Complete debit/credit card numbers
• CVV numbers
• OTP details

All transactions are encrypted and handled through industry-standard secure systems.

Automatically Collected InformationWhen you browse our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Cookies and usage data

This helps us improve website performance and enhance your shopping experience.

How We Use Your Information

Your information may be used to:

• Process and deliver orders
• Send order confirmations and updates
• Provide customer service
• Improve website functionality
• Prevent fraudulent activities
• Send promotional offers (only if you opt-in)
• Comply with legal obligations

Sharing of Information

We may share limited information with trusted third parties strictly for operational purposes, such as:

• Courier and logistics partners
• Payment gateway providers
• Website hosting and IT service providers
• Marketing communication platforms
• Government authorities (if legally required)

Cookies

Our website uses cookies to:

• Improve browsing experience
• Remember user preferences
• Analyze website traffic

You may disable cookies through your browser settings. However, some website features may not function properly.

Data Retention

We retain personal information only as long as necessary to:

• Fulfill orders
• Comply with taxation and legal requirements
• Resolve disputes

Data Security

We implement reasonable technical and administrative safeguards to protect your data from:

• Unauthorized access
• Misuse
• Loss or alteration

While we take strong precautions, no digital platform can guarantee absolute security.

Your Rights

You may:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your account
• Opt-out of promotional emails

To exercise your rights, contact us at:

 info@awadfoods.com

Grievance Officer

As per applicable Indian IT regulations, the Grievance Officer details are:

Name: [Insert Name]

Email:info@awadfoods.com

Address: Gwalior, Madhya Pradesh, India

We aim to respond to complaints within a reasonable timeframe.

Policy Updates

We reserve the right to update this policy at any time. Changes will become effective immediately upon posting on the website. Continued use of the website indicates acceptance of the revised policy.

Governing Law

This policy shall be governed by the laws of India. Any disputes shall fall under the jurisdiction of courts located in Gwalior, Madhya Pradesh.

RETURN, REFUND & CANCELLATION POLICY

Since we deal in consumable food products (spices and masalas), hygiene and product safety are extremely important. Therefore, our return policy is carefully designed.

Order Cancellation

• Orders may be cancelled only before dispatch.
• Once the order has been shipped, cancellation is not possible.

For cancellation requests, contact us immediately at:

 info@awadfoods.com

(+91 7772055551 )

Return Policy (3-Day Window)

We offer a 3-day return window from the date of delivery.

To qualify for a return:

• The product must be unopened
• The product must be unused
• The original packaging must be intact
• The invoice must be included
• The product must not be tampered with

For hygiene and safety reasons, opened food products cannot be returned.

Awad reserves the right to reject return requests that do not meet these conditions.

Damaged or Incorrect Product

If you receive:

• A damaged item
• A leaking package
• An incorrect product

You must notify us within 48 hours of delivery and provide:

• Order ID
• Clear photographs
• Description of the issue

After verification, we may offer:

• Replacement
• Refund
• Store credit

Return Process

• Contact customer support within 3 days of delivery.
• Await return approval.
• Repack the product securely in original packaging.
• Ship as per instructions provided.

We are not responsible for damage caused due to improper packaging during return.

Refund Policy

Refunds will be processed only after:

• Product inspection
• Approval by our quality team

Approved refunds will be:

• Processed within 5–7 business days
• Credited to the original payment method only

Bank processing timelines may vary.

Non-Returnable Items

• Opened spice or masala packs
• Used products
• Products returned after 3 days
• Items damaged due to misuse
• Products without original packaging

Shipping & Risk

Once an order is handed over to the logistics partner, delivery timelines depend on courier operations. However, in case of transit damage, customers must notify us within 48 hours with proper proof.

Food Safety Compliance

Our products are manufactured and handled in accordance with applicable Indian food safety standards. Due to the consumable nature of spices and masalas, strict hygiene-based return conditions apply.